Frequently Asked Questions
Everything you need to know about our premium alpaca wool collections, shipping, and care.
What makes alpaca wool different from traditional sheep wool?
Alpaca wool is softer, warmer, and lighter than sheep wool. It contains no lanolin, making it naturally hypoallergenic and ideal for those with sensitive skin. It is also more durable and less prone to pilling.
How should I care for my alpaca garments?
To maintain the longevity of your items, we recommend hand washing in cold water with a mild detergent or baby shampoo. Lay the garment flat to dry on a towel. Avoid wringing or hanging, as this can stretch the fibers.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. If you would like to exchange for a different size or color, please contact our support team to initiate a prepaid exchange label.
Do you offer international shipping?
Yes, Alpaca Collections ships worldwide. Shipping rates and delivery times vary by destination. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Are your products ethically sourced?
Sustainability is at our core. Our alpaca fiber is sourced from free-roaming herds in the Peruvian Andes, using traditional shearing methods that do not harm the animals. We work directly with local artisans to ensure fair wages and ethical working conditions.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Because alpaca fiber has a natural stretch, we generally recommend ordering your standard size for a comfortable, classic fit.